Classic Folios is the market leading supplier of online and printed social housing manuals. We work with many housing associations including Affinity Sutton, Peabody, A2 Dominion & One Housing Group as well as numerous private developers on their social housing units.
Create a scalable customer care process, with a social purpose
Classic Folios makes it easy for social housing providers to build communities and connect with tenants in more effective ways. Our personalised property guides with online support deliver a higher level of customer service, build a stronger community and increase the feeling of inclusion. You can also commission us to produce Home User Guides (HUG) that guarantee 3 credits towards The Code for Sustainable Homes
Benefits of the Classic Folios system:
Personalised system that puts the resident’s needs first
Build communities easily with advertising space for local events and services
Set up tenant information boards, discussion forums and interest groups
Secure and reliable functionality that won’t let you or your customers down
Help residents self-serve and reduce the number of enquiries staff have to deal with
Collect payments and minimise rent arrears
Provide help and support with issues like budgeting and financial management
Show tenants how to deal with emergencies, repairs and maintenance
Send reminders and announcements to residents about upcoming events/appointments/payments and other issues
