Delivering excellent customer service when selling retirement properties requires a unique support approach throughout the purchase process and post-sale.
Engage homeowners and their families with a personalised support package that means customers, their family and friends can view all the information online, wherever they are. And you can complement this with beautifully presented printed packs too for additional peace of mind.
Classic Folios understands that providing the right information in the right format is especially critical for this market. With the UK having some of the lowest rates of moving among over-65’s, we help your teams ensure retirees feel knowledgeable about the process and empowered to deal with all the challenges and considerations that come their way.
Click here for more information on pre-configured tablets and branded cases and to find out about Classic Folios’ specialist residents’ portal
Whichever product you choose from our bespoke range, you and your customers will benefit in so many ways…
Provide a personalised customer experience that’s powerful and scalable:
Material is written and tailored for each customer group, delivering high level support
Standardised customer procedures make life easy for your sales and customer care teams
Documentation is carefully designed for easy reference and handling
Plot and development specific packs make buyers feel valued and in control
Practical and comprehensive guides foster independence and reduce calls
myHomefiles online provides convenient access for families, if required
